Matebot support

Matebot is self-hosted, so the person or team operating the server you sign in to is the right place to start: they control accounts, models, computers, and the data in your Space. Include what you expected to happen and any error message you saw. Do not send passwords, API keys, access tokens, or other secrets.

Set up your own server

Start with the self-hosting guide. For reproducible bugs in the software, open an issue in the Matebot GitHub repository. Behavior shared with the upstream project is also worth checking inRakazo.

Account deletion

In the app, open Account, enter your current password under Delete account, and confirm. On the web, sign in and do the same under Settings → Account. This permanently deletes your account and its associated personal Space data.

If you cannot sign in, ask the server operator to remove the account. Sign-in security records are kept for up to 90 days.